Return/Exchange Policy
- For Non-Quality Problem
- Orders signed within 7 days:
We provide "7 Days No Reason Return/Exchange".
That is, if you simply do not like it you can return freely. On this condition, buyer bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and deduct $10-25$ (depends on the item weight) from refund as shipping cost of our sent parcel, DHL will request fully deduct like 25$-40$. (either US or China, US customers can return to our US warehouse)
That is, if you simply do not like it you can return freely. On this condition, buyer bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and deduct $10-25$ (depends on the item weight) from refund as shipping cost of our sent parcel, DHL will request fully deduct like 25$-40$. (either US or China, US customers can return to our US warehouse)
- Orders signed beyond 7 days:
If not quality problem or not our fault to send the wrong size, beyond 7 days, you shall pay for the shipping cost to return and also about US$10-15 shipping cost for us to resend if you want a replacement.
- For Quality Problem or Our Fault Caused Problem
We will resend item or refund you once we get your photo evidence.
If you have any question in this process, please contact service@cospicky.com :)
You need to provide below information in the email
1. Order number
2. The Sku of the products which need to return or exchange
3. Evidence pictures to shown faulty items